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Shipping & Returns

How can I track my order?

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at


Do you ship worldwide?

Yes! We offer shipping worldwide so that everyone can enjoy our products.


What are your shipping rates?

$5.99 is our standard shipping rate for all products.

For orders over $100, free shipping will be offered. 

Faster shipping option is available as well for an extra fee, this fee will vary based on where you live, upgrade your shipping by emailing us at


When will my GLOD purchase be sent out?

All orders are shipped from our warehouse within 3-5 business days of the order being placed if it’s in stock.

Out-of-stock and Pre-order items are made to order and will ship within two weeks to four weeks.

If you are on a tight deadline, we will try our best to make it for you, please do not hesitate to email us at


How long does shipping take within the US?

For orders within the US, shipping normally takes 5-7 business days after sent out.


How long does international orders take to arrive?

Please note that for international delivery, transit time can vary greatly, depending on the availability of the carrier provider and destinations, and preferred duties and taxes payment method.

As soon as your order ships, we'll email tracking information, so you can monitor its status. If your tracking information hasn't appeared within 5 business days, please let us know at and we'll get right on it for you.


I want to change the item that I ordered. What can I do?

No worries, amending your order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day from the order being placed. You may contact us via to request for change.



Can I cancel my order?

Yes, cancellation of order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day. You may contact us via to request for cancellation.



What if there are items missing or incorrect products when I receive my order?

For missing or wrongly shipped items, please contact us at  Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item.


Can I return or exchange a product within the US?

If you are unhappy with a product and would like to return it, we would be more than happy to let you do so. We offer a return upon 7 days of receiving your parcel, as long as it’s in original condition. (Please note that we do not offer this for discounted products). Please contact us at


Can I return or exchange a product in my international order?

We don’t offer international exchanges right now. However, if you want to change your order or cancel it before ships, please feel free to contact us at